Samantha Cundy
Just returned home from a magical week stay at the Orka sunlife hotel and resort.
This was my 5th visit, but my 1st as a single parent with my 3 children. I had booked the superior family room, but on arrival was informed that they had upgraded us to a luxury hottub room which was a lovely surprise.
The room was devine, with comfy beds, aircon, a luxury hottub, all toiletries included and a view to die for.
The food was amazing as always, with lot's of choice and always fresh. I like how they now have the patisserie and jacket potato/ turkish wrap cafe and snack bar, meaning they serve food pretty much all day (11.30-12 and 5-7pm were the only hours food was unavailable).
Drinks are 24hrs and there is lots of choice, especially cocktails, with the baileys iced coffee and pina colada being my favourites 😋.
The reception staff were super helpful, special mention to Anes/Enes who took care of us on arrival and dealt with the couple of issues/enquires I had swiftly (missing pillows sent within 15 mins and a faulty hottub switch fixed in 30 mins).
The restaurant and bar staff were super attentive and we never waited very long to be served.
Entertainment staff were great especially Arina (what a beautiful soul she is ♥️).
Cleaner lady was lovely with high standards and checked in every morning to see if we needed the room cleaning.
Pool was always clean and lifeguards very friendly and attentive, even though you did had to be up early to get a decent sunbed as some people were laying towels out late at night. Not a problem for me as I was up at 7am to take advantage of the very well equipped gym which was also ran by a friendly guy who was always happy to help.
Me and my kids had the most relaxing and fun holiday and will definitely be back again.
Thank you again for a great holiday
Erdi Aksoy
Let’s start with the positives:
The food was genuinely good, tasty, varied, and well-prepared. The staff were also kind and helpful, doing their best to make guests feel welcome. And the view from the resort is truly stunning; it’s one of the highlights of the location.
Unfortunately, several things really disappointed us. First and foremost, hygiene standards were not up to par. For a resort of this level, we expected much better cleanliness, especially in the rooms and common areas.
The elevator situation was honestly terrible. There’s only one, and it’s small, slow, and unreliable. Reaching your room without waiting an eternity or climbing many stairs with kids or bags was a daily struggle.
What really made us feel misled, though, was the fact that during our stay, there was some sort of festival or large group event with many young people partying and drinking heavily. While we don’t mind people having fun, the atmosphere was very loud and clearly not child-friendly. If we had known that the hotel was going to be hosting such events, we never would have booked it as a young family.
I wish all the hard working people at this hotel the best, but I would never return even if it would be free (genuine feedback)
Simon Bilson
Just arrived home after a week here. The holiday was everything we could have wished for and more! We will be returning
Rooms were a decent size
The hotel itself is absolutely spotless, with staff constantly cleaning.
The service was brilliant, the bar staff and the catering team were great.
There was always something going on throughout the day and the evening led by the entertainment team. The absolutely star of our stay was Irena!! She was an absolutely fantastic ball of energy that got everyone involved and put a smile on everyone's face.
Genuinely could not thank the hotel staff enough for the excellent treatment myself and my children received.. hope to see you all again soon.
Samuel Maran
We were booked for a 6 nights stay in a double standard room with all inclusive plus boarding. Our holiday was with Jet2Holidays and we arrived at the hotel around 1 o'clock in the morning. Because it was late, all we wanted was getting to bed and have a good night sleep.
Unfortunately this is the first and worst aspect of our holiday: very uncomfortable beds. Felt like sleeping on plywood with clean sheets. I'll keep it short by making a pros and cons list.
Cons:
•hard , uncomfortable beds. Even after putting some mattress toppers is barely comfortable. I needed two mattress toppers on my extendable sofa stacked on top of each other to make it somewhat comfortable.Solution: Owners to invest in new more comfortable mattresses if they dare claim the establishment to be a 5 star hotel.
•hot water in the bathroom in more warm than hot, and it takes around 1 0 minutes of running the tap until gets warm
Solution: Add a recirculation pump to keep it hot without wasting so much water to begin with.
•because the weather was a bit cold, outside pool water temperature was not very comfortable, but they also have a smallish/medium sized indoor pool with heated water which was fantastic on our first day, but as you might guess, they botched that good thing as well. Next days they turned off the heated water, because , and I quote "no need because it's warm outside" (it was only 23⁰-25⁰ C outside in the Sun) . After kindly asking if upon customer request the heated water can be turned back on I was given the reply" I will tell them, but they never listen" . I think he referred to the management by saying "them", and I think he was right in the end because even after I asked twice the reception staff to pass my request to the relevant management, pool was still cold🥶. At least they were always polite and reassuring, even if they were actually bullshi**** you. Solution: Give a damn about customer requests and customer satisfaction.
•hairdryer broken and ancient. After a "maintenance" member came to "control", he deemed it faulty and said that he'll take this one with him and buy and new one and bring it tomorrow. Bullshi**** us again, we were left without a hairdryer until next evening when I had to personally go and speak with a manager about the situation. A half an hour later we had the same kind of old hairdryer but fully functioning this time.Solution: Invest in replacing old equipment.
•pool towels. Our little girl had some ice-cream and we had to use the pool towel to wipe her clean, and my wife went to exchange the towels for clean ones instead, bearing in mind that towel service is between 09:00-17:00, at 15:20 the staff at the SPA told my wife that she's not allowed a replacement of clean towels, and only one clean towel per day is allowed. The staff gave her the cards for towels instead and told her to return tomorrow. I took matters again in my own hands and went to the reception to ask if indeed the hotel policy is as the staff previously related to my wife. Surprise, no such policy when asked the reception staff, and after telephoning the SPA , was told the clean towel replacements were waiting for me there.
•entertainment non-existent. Three animation team members that sing and dance a song in the morning like they had indigestion the night before and that's it. No games, no aerobics , no nothing... Maybe because the pool water is cold 🥶 🤷🏻....
Pros:
•clean, modern gym
• superb location and views of the mountains
•tasty food with a wide variety to choose from
•clean, modern public areas( I think they kept investing in the public areas and neglected the comfort of the rooms.)
•helpful, polite, attentive servers during meal times.
•sauna and Turkish bath area entrance free of charge
All in all, definitely more of a 3 stars hotel than a 5 stars.
Lee Rooms
Having just returned from The Orka Sunlife hotel this holiday will definitely has its place in our memory book, we had such a lovely time and we will be returning in the future.
Food was excellent and catered for all especially my daughter (fussy eater), the all inclusive drinks were great.
Staff couldn't do enough for us friendly and polite.
The entertainerment staff were great, yes there wasn't much entertainment on and a couple of hiccups along the way I.e the competition draw that was suppose to be outside turned out to be inside.
It was start of the season so to be expected but we did do darts, archery and music competitions so wasn't that bad.
Yes the rooms are small but as we only slept in there because we was out and about everyday so didn't bother us at all.
The location was brilliant, the views were amazing.
Pool was abit chilly but once your in your fine, Slides were fun too.
Had a day out at the aquapark which was great aswell drinks and food abit pricey but your on holiday and the admission was free so again wasn't too fussed.
Overall an unforgettable holiday here and will 100% be returning.
Thankyou Orka Sunlife